New Patients
Welcome to James McGrath Family Medicine
We are pleased to welcome new patients and look forward to partnering with you in your healthcare. Our goal is to provide compassionate, personalized care in a professional and comfortable environment.
Whether you are visiting us for preventive care, ongoing medical needs, or a new concern, our team is here to help.
What to Expect at Your First Visit
Your first appointment is an opportunity for us to get to know you and understand your health history.
During your initial visit, we may:
Review your medical history and current medications
Discuss your health concerns and goals
Perform a physical exam, if appropriate
Order labs or diagnostic testing if needed
Develop a personalized care plan
Please plan to arrive 15 minutes early to allow time for paperwork.
To help your visit go smoothly, please bring:
A valid photo ID
Your insurance card
A list of current medications (including dosages)
Any relevant medical records or test results
Completed new patient forms (Please see the Forms tab to access our New Patient Application and more)
Insurance & Payments
We accept most major insurance plans. Coverage varies by plan, so we encourage patients to confirm benefits directly with their insurance provider.
Payment is expected at the time of service. We accept:
Cash
Credit and debit cards
HSA/FSA cards
If you have questions about billing or insurance, our staff will be happy to assist you.
Appointments may be scheduled by calling our office during regular business hours.
We strive to stay on schedule and appreciate your punctuality. If you are running late, please notify our office as soon as possible.
Cancellation & No-Show Policy
If you are unable to keep your appointment, please notify our office at least 24 hours in advance. Missed appointments or late cancellations may be subject to a fee.
This policy helps us provide timely care to all patients.
Prescription Refills
Prescription refill requests should be made with your pharmacy first. Controlled medications requiring a refill should be made during regular office hours. Please allow 48 hours for processing.
Certain medications may require an office visit before refills can be authorized.
Patient Portal
Our patient portal allows you to:
Request appointments
View test results
Send secure messages to our office
Request prescription refills
If you need assistance accessing the portal, our staff is happy to help. Please use the Patient Portal tab for a direct link to sign into your portal account.
Telehealth Visits
Telehealth appointments may be available for select conditions. Please contact our office to determine if a virtual visit is appropriate for your needs.
If you have questions before your first visit, please don’t hesitate to contact us. We look forward to caring for you and your family.